At Gregson and Weight we pride ourselves on our quality and our customer service.
If you are unhappy with the product you have bought from our website, we will gladly exchange it for something else or give you your money back.
Unused items in original condition may be returned upon presentation of the original invoice within 7 days of order delivery.
Returns or exchanges of Online Purchases may be made in person or by post.
If you have requested a refund we will notify you via email once your refund has been processed.
If you would like to exchange an item, please inform us of the style and size you would prefer.
The item from the original order will first be returned and a new order containing the exchanged item will be processed.
If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs.
However, we are unable to offer free delivery for 'change of mind' returns or exchanges.
Present your online invoice at any of our branches within 7 days of order receipt.
The method of payment used to make your purchased must be presented.
Orders made via credit card will be credited to the same card: please note that the cardholder name must be identical on both the original invoice and a form of photo identification must be presented.